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  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

  • Fire Hazard Reporting

    1800 280 0000

  • General Enquiries

    1800 286 5555

  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

SCDF Emergency Medical Services

 

SCDF operates a 24-hour Emergency Medical Services (EMS), which is ready to respond to any medical emergency in Singapore. The EMS crew is well trained and equipped to handle a wide range of medical emergencies.

 

In an emergency, every second counts. If someone is seriously injured in an accident or suddenly collapses, the victim could have serious medical complications if he does not receive prompt medical attention and treatment. The speedy arrival of EMS could mean the difference between life and death.


Call 995 For Emergencies Only

0:00 / 0:00

 

 

Non-Emergency Calls  

Each year, about 10% of 995 calls are non-emergencies such as constipation, coughs and skin rashes. When an ambulance attends to a non-emergency case, someone who may be experiencing a severe condition, such as cardiac arrest, would be deprived of the much needed medical intervention by the EMS crew.

 

SCDF will not be responding to non-emergency calls. Callers will be advised to seek treatment at nearby clinics and for those who insist on going a hospital, they would be advised to make their own arrangement or call 1777 for a non-emergency ambulance.

 

EMS Response Framework

The EMS response framework was officially introduced on 1 April 2017. The framework will improve the overall health outcomes of EMS users, by allowing our EMS resources to respond to life-threatening cases faster.

 

This framework is premised on:

  • Firstly, differentiating the calls based on the seriousness of the patients’ medical condition. This is done through the telephone medical triaging and prioritisation of each ‘995’ call.
  • Secondly, matching the scale of SCDF resources and speed of response to the severity of each call. It is based on case acuity, from the most critical life-threatening emergencies to minor emergencies and non-emergencies.

 

SCDF is committed to respond to all emergency calls. However not every emergency call is a life threatening situation where every minute counts. Hence in terms of relativity, the scale of SCDF resources and speed of response must commensurate with the case severity. For instance, utmost priority will be given to an individual suffering from a highly time-sensitive life-threatening emergencies, such as cardiac arrest or major trauma, as opposed to minor emergencies like cuts or bruises.

 

For minor emergencies, SCDF will scale down its response and dispatch its Emergency Medical Technicians (EMT) responding on the Fire Medical Vehicle. The EMT will assess the casualty’s condition on-site, render first aid, and activate an ambulance to convey the patient only when necessary.

 

The categories of medical cases and SCDF’s corresponding response are as follows:


EMS



Telephone Medical Triaging

A critical driver of the EMS response framework is the telephone medical triaging. The Operations Centre officers, supported by SCDF paramedics and staff nurses from the Ministry of Health, are specially trained to accurately classify each EMS call based on its severity and provide medical advice to callers before the arrival of SCDF responders.

 

The telephone medical triaging process at the 995 Operations Centre is aided by the Advanced Medical Protocol System (AMPS). The AMPS is an IT system that is specially developed by a team of SCDF and Ministry of Health emergency medicine doctors for triaging a patient’s case acuity.

 

The public will be asked to provide pertinent information on the patient’s condition when they call 995 for EMS assistance. The cooperation of the caller in providing such information during an emergency is critical for the EMS response to achieve its desired efficacy. Besides telephone medical triaging, upon despatching SCDF resources to the emergency calls, where necessary, the Operations Centre Specialists would also provide the callers with medical advice such as in performing CPR procedure on a cardiac arrest victim prior to the arrival of SCDF at the scene.

 

To facilitate a faster response to the patient, the 995 caller should do the following:

  • Identify yourself and provide a telephone number.
  • Provide the location and specific address/postal code or nearest prominent or landmark such as lamp post nos, bus stop nos. If you are calling 995 from an open area with no landmarks/buildings etc, you can use myResponder app to contact 995 which will register your location.
  • Describe the patient's signs and symptoms briefly with the help of a list of guided questions e.g. male, Chinese, 67 years old, having severe chest pain since 2 minutes ago, breathless, sweating.
  • Be calm and follow the instructions of the call taker. Do not hang up the telephone unless told to do so by the call taker.
  • Send somebody to wait for the EMS crew e.g. by opening the door or proceed to the lift lobby to direct the EMS crew to the patient.
  • If the condition of the patient deteriorates, to immediately call 995 for further instructions.

 

Notwithstanding this, where there are uncertainties over the exact condition of the patients during the telephone medical triaging, SCDF will adopt a cautious approach by deploying its resources on-site to better assess the severity of the patients and render medical treatment where required.

FRS-EMT Response to Medical Emergencies

Over 200 SCDF Fire Response Specialists (FRS) have been trained as Emergency Medical Technicians (EMT) since 2012. These FRS-EMTs are able to respond to fire/rescue and medical emergencies.

 

Fire Bike

FRS-EMTs on Fire Bikes attends to life-threatening emergencies. Each bike is equipped with a medical bag that contains a slew of essential medical items such as medical drugs, oxygen cylinders, AED set and diagnostic equipment. The mobility of the FRS-EMT on bike allows for quick arrival at the scene ahead of an ambulance, to stabilise and render immediate medical treatment to patient in life-threatening situation.

Chee_Chew_EMS

 

Fire Medical Vehicle

FRS-EMTs are also deployed to operate the newly introduced Fire Medical Vehicle (FMV). The customized FMV is a hybrid of a fire appliance and an ambulance for dual response to either fire-rescue or medical emergencies. The FMV will be deployed for minor emergencies namely, industrial and road traffic accidents, to stabilise and treat the patients and, where necessary, convey them to hospital.  

FMV

 


1777 Non-Emergency Ambulance

 

For cases which do not require emergency response, you can call 1777 for a non-emergency ambulance.

 

View the capabilities and basic charges of the list of 1777 Private Ambulance Operators

 

Note: Charges are subjected to additional costs that will be informed by the Private Ambulance Operators to the caller/patient

 

Frequently Asked Questions (FAQs)

1. Which hospital will patient be conveyed to?

Patients will be conveyed to the nearest appropriate Ministry of Health-designated hospital by travel time.  The arrival of patients at the nearest hospital with the appropriate medical facility can make all the difference between life and death in an emergency.  The arrangement also enables the ambulance to be made available earlier for the next emergency call at the shortest possible time.


2. Can patients request for SCDF emergency ambulances to send them to any hospital of their choice?

SCDF emergency ambulances will only convey patients to the nearest appropriate Ministry of Health-designated hospital by travel time with the appropriate medical facility so that they can receive immediate medical attention.


3. Will I receive priority treatment at the A&E Department if I arrive in an SCDF emergency ambulance?

ALL patients arriving at A&E Department will be assessed by the medical staff at the hospital. Those assessed as critical will be attended to first, followed by less critical cases.


4. Will I be charged for using an SCDF emergency ambulance?

SCDF does not charge for any emergency cases it conveys to hospitals. However, $274 will be charged for each non-emergency case that SCDF conveys to hospital.

Note: The final outcome of the emergency / non-emergency status of a patient will be based on the assessment of the doctor at the Emergency Department of the receiving hospital


5. What do I tell the 995 Operations Centre Specialists?

To facilitate a faster response to the patient, the 995 caller should do the following:

  • Identify yourself and provide a telephone number.
  • Provide the location and specific address/postal code or nearest prominent or landmark such as lamp post nos, bus stop nos. If you are calling 995 from an open area with no landmarks/buildings etc, you can use myResponder app to contact 995 which will register your location.
  • Describe the patient's signs and symptoms briefly with the help of a list of guided questions e.g. male, Chinese, 67 years old, having severe chest pain since 2 minutes ago, breathless, sweating.
  • Be calm and follow the instructions of the call taker. Do not hang up the telephone unless told to do so by the call taker.
  • Send somebody to wait for the EMS crew e.g. by opening the door or proceed to the lift lobby to direct the EMS crew to the patient.
  • If the condition of the patient deteriorates, to immediately call 995 for further instructions.

Last Updated: 03 October 2018