0
Livery-Line
Hotlines
  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

  • Fire Hazard Reporting

    1800 280 0000

  • General Enquiries

    1800 286 5555

  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

Operating Hours of Customer Service Centre

Mon - Thu

Fri        

: 8.30am - 6.00pm

: 8.30am - 5.30pm

 

General Waiting Time

  1. Calls – Calls will be answered within 10 mins.
  2. Counter – Expected waiting time will be between 15-60 mins (Peak)
  3. General Email Enquiries – We will provide an interim reply within 1 working day to acknowledge your queries/feedback. For straight forward cases, we will provide a full reply within 3 working days. For more complicated cases, a full reply can take up to 10 working days.

General Enquiries

General Enquiries / Customer Service Centre
Contact PersonTelephoneFax
-1800 286 5555-
Plans Submission & Plans Audit
Contact PersonTelephoneFax
Duty Officer
6848 1729-
Fire Investigation
Contact PersonTelephoneFax
-6848 33066848 3368
CD Shelter
Contact PersonTelephoneFax
Duty Officer
6848 1488-
Plans Search
Contact PersonTelephoneFax
Duty Officer6848 1441-
Career Centre
Contact PersonTelephoneFax
LTC Wong Kwok Ken1800 382 00006848 3444
CD Heritage Gallery
Contact PersonTelephoneFax
Mr Subandi Somo6332 2996-
Quality Service Manager
Contact PersonTelephoneFax
COL Ng Chee Kiang1800 382 67926848 3563

Operations

Enquiries on Rescue & Fire-fighting Services
Contact PersonTelephoneFax
LTC Ong Yu Leong
6848 33046848 3350
Enquiries on Emergency Medical Services
Contact PersonTelephoneFax
MAJ Janice Oh
6848 35536848 3566

Personnel/NSmen

Recruitment

Contact PersonTelephoneFax
LTC Wong Kwok Ken1800 382 00006848 3444

NS Call Centre

ServiceTelephoneFax
From Singapore1800 367 6767-
From Overseas+65 65676767-


Fire Safety Licensing / Enforcement / Certification

Hotlines

ServiceTelephoneFax
Fire Safety Hotline1800 280 00006848 1494
TP /TFP/FSC Hotline6848 14396848 1492
Fire Certificate / Amusement Rides Hotline684832586848 1492

 

Licensing Matters

Petroleum & Flammable Materials (P&FM) - Pipeline
Contact PersonTelephoneFax

Mr Kelvin Wong

68481484

6848 1494
Ms Claire Yeo684817356848 1494
Petroleum & Flammable Materials (P&FM) - Import
Contact PersonTelephoneFax

Mr K Mahaintharan

68481429

6848 1494
Ms Claire Yeo684817356848 1494
Petroleum & Flammable Materials (P&FM) - Transport
Contact PersonTelephoneFax

Mr K Mahaintharan

68481429

6848 1494
SSG Md Zali Ahmad684814656848 1494
Petroleum & Flammable Materials (P&FM) - Storage
Contact Person
TelephoneFax

CPT Md Faizal Mazlan

68481495

6848 1494
Mr Muhathir Mohamad684814426848 1494

 

Enforcement Matters

Fire Safety Violations
Contact PersonTelephoneFax

CPT Kang Kim Long

68481437

6848 1494
LTA Ong Kok Ping684814096848 1494
CPT Cheong Wei Ming684818066848 1494
Appealing of Fines
Contact PersonTelephoneFax

CPT Kang Kim Long

68481437

6848 1494
LTA Ong Kok Ping684814096848 1494
CPT Cheong Wei Ming684818066848 1494

 

Certification Matters

Temporary Change of Use (TPCU)
Contact PersonTelephoneFax
WO Md Ajit Husain684814476848 1492
SSG Lim Hock Guan684814366848 1492
Fire Safety Safety Certificate (FSC)
Contact PersonTelephoneFax

CPT Nur Hazwan Amin

68483776

6848 1492
Mr Matthew Lee684814636848 1492
Fire Certificate (FC)
Contact PersonTelephoneFax
MAJ Koh Swee Lian684814596848 1492
LTA Lim Chen Yen684814116848 1492
Mr Chay Chong Seng684814516848 1492
Ms Shamiah Rasmadi684814216848 1492
Amusement Rides (ARSA)
Contact PersonTelephoneFax
CPT Md Khairul Anwar6848318368481492
SGT Harry Nizar6848142668481492

HTVTS / FSM / CERT / ERP / TERP

HTVTS Matters

Hazardous Materials Transport Driver Permit (HTDP) Scheme and Tracking Device
Contact PersonTelephoneFax
MAJ Steve Koa684815406848 1494

 

FSM Matters

E-FSM portal/Continual Professional Development (CPD) Programme
Contact PersonTelephoneFax
CPT Jason Soh684833266848 1494
WO1 Sudiran Riswan684835596848 1494
SSG Md Azali Hussin684814406848 1494
Termination/Appointment of  Fire Safety Manager (FSM)
Contact PersonTelephoneFax
WO1 Sudiran Riswan684835596848 1494
CPD Courses by Civil Defence Academy
Contact PersonTelephoneFax
-

67945502

67945606

-
Fire Safety Manager (FSM) Course Application/Requirements
Contact PersonTelephoneFax
-

67945502

67945606

-

 

CERT Matters

Evacuation Planning Procedures
Contact PersonTelephoneFax
MAJ Syed Alhadi684815346848 1494
Emergency Response Plan (ERP) Planning
Contact PersonTelephoneFax
MAJ Syed Alhadi684815346848 1494
Company Emergency Response Team (CERT) Requirement / Audit / 1st Aid Course
Contact PersonTelephoneFax
LTA Chng Chin Kiat684815226848 1494
WO2 Tan Soo Keat68483347 
WO2 Zulkafli Md Zain6848 3562 

 

ERP Matters

Submission of Emergency Response Plan (ERP)
Contact PersonTelephoneFax
WO2 Zulkafli Md Zain
68483562
6848 1494
SSG Jumilah684832596848 1494

 

TERP Matters

Submission of Transport Emergency Response Plan (TERP) for approval
Contact PersonTelephoneFax
SSG Md Azali Hussin684814406848 1494

Logistics

Civil Resource

Contact PersonTelephoneFax
Mr Alroy Tan6848 36156848 3644

Tenders

Contact PersonTelephoneFax
Ms Eileen Binti Kairuman6848 36326848 3644


Public Relations / Community Matters

Media Relations

Contact PersonTelephoneFax
LTC Leslie Williams

6848 1502

6289 4401

Public Education Enquiries

Contact PersonTelephoneFax
Ms Haziratul Hamidah

6848 1524

6289 4401

Fire Station Visits

Contact PersonTelephoneFax
Ms Haziratul Hamidah6848 15246289 4401
Ms Sim Yi Han6848 15186289 4401

Public Education Programmes Materials

Contact PersonTelephoneFax
Ms Haziratul Hamidah6848 15246289 4401
Ms Sim Yi Han6848 15186289 4401

CD Auxiliary Unit

Contact PersonTelephoneFax
Mr Ian Ng

6848 3411

-

Corporate Visits

Contact PersonTelephoneFax
CPT Muhd Khalis

6848 3809

-

Heritage Gallery Visits / Emergency Preparedness Centre

Contact PersonTelephoneFax
Mr Subandi Somo

6332 2997

-

1st SCDF DIV HQ

Contact PersonTelephoneFax
MAJ Yap Soon Huat

6471 7427

-

2nd SCDF DIV HQ

Contact PersonTelephoneFax
MAJ Zul Abdullah

6587 8330

-

3rd SCDF DIV HQ

Contact PersonTelephoneFax
MAJ Jean Low

6852 2820

-

4th SCDF DIV HQ

Contact PersonTelephoneFax
MAJ Chia Peng Peng

6314 6912

-


Community Emergency Preparedness Programme (CEPP)

1st SCDF DIV HQ

AddressContact PersonTelephone
3 Queensway #01-01 Singapore 149073LTA Hassan Bachek6471 7429

2nd SCDF DIV HQ

AddressContact PersonTelephone
1 Tampines Industrial Ave 3 #01-01 Singapore 528777CPT Abraham JOHN6587 8332

3rd SCDF DIV HQ

AddressContact PersonTelephone
533 Yishun Industrial Park A #01-01 Singapore 768774CPT Koh Zhi Kai6852 2816

4th SCDF DIV HQ

AddressContact PersonTelephone
80 Bukit Batok Road Singapore 658072CPT Humphrey Chai6314 6913

Courses for Public

Courses Conducted at CDA

ServiceTelephoneFax
CDA6794 56066794 5591

Payment and Revenue Matters

NS Payment Hotline

For matters pertaining to ORNSmen Make Up Pay (MUP)
ServiceTelephoneFax
NS Portal Hotline1800 367 67676848 1628

 

Revenue Matters

For matters pertaining to payments to SCDF
ServiceTelephoneFax
SCDF Revenue6848 16186848 1628

NSF Matters

National Service Training Institute (NSTI)

During office hours (0800hrs – 1730hrs)
UnitTelephone
A (Alpha) Company Line: 6794 5750, 6794 5751
B (Bravo) Company Line: 6794 5752, 6794 5753
C (Charlie) Company Line: 6794 5754, 6794 5755
D (Delta) Company Line : 6794 5305, 6794 5306
After Office Hours / Weekend
UnitTelephone
Duty Officer’s Office: 6794 5723, 6794 5724

 

back to top

Last Updated: 25 October 2018