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Hotlines
  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

  • Fire Hazard Reporting

    1800 280 0000

  • General Enquiries

    1800 286 5555

  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

Operating Hours of Customer Service Centre

 

Mondays to Fridays:8.30am - 5.30pm

 

We encourage all customers to transact with us electronically.

 

SCDF provides consultations on the Fire Code and Shelter-related matters via email and online (i.e. Corenet). If required, face-to-face consultation will be available only by appointment. Each face-to-face consultation is limited to 4 visitors. To make a consultation appointment, please visit SCDF E-Services page, Book Appointment.

 

The following processes will be implemented with effect from 6 April 2020 until further notice:

S/NServiceProcessPayment
1Fire Safety Plans Submission
  • e-CORENET
e-Payment (SCDF Website e-Services)
2Fire Safety Waiver Application
3CD Shelter Waiver Application
  • e-CORENET
NA
4Performance-Based Plans Submission [Only for Fire Safety Engineering Design Brief (FEDB) plans submitted by Fire Safety Engineers (FSE) who do not have e-CORENET account]
  • Please email the completed FEDB plan submission form and submit the FEDB report (In pdf format, total email size to be less than 20 MB) SCDF_CSC@scdf.gov.sg>

(Note: Indicate the words "[FEDB submission by ]" and then followed by Project Title in the email subject)
NA
5Fire Safety/CD Shelter Consultation Request (Qualified Persons)NA
6Fire Safety/CD Shelter Consultation Request (Non-Qualified Persons: e.g. Owners) - Walk-in to HQ SCDFNA
7

Consultation Request (Qualified Persons, Registered Inspectors, Owners and others) - Walk-in to HQ SCDF on matters relating to:

 

  • Fire Certificate
  • Temporary Fire Permit
  • Fire Safety Certificate
  • Temporary Change of Use Permit
  • Amusement Rides Safety Act (ARSA)
  • Emergency Response Plan
  • Fire Safety Manager

  • Please email to respective processing officers or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Certification Branch
NA
8

Consultation Request (Owner, QPs, RIs and others) - Walk-in to HQ SCDF on matters relating to :

 

  • Petroleum and Flammable Material (P&FM) Storage License
  • P&FM Transport License
  • P&FM Import License
  • P&FM Pipeline License 
  • Please email to respective processing officers or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Licensing Branch
NA
9Consultation Request (Owner, Occupier and others) - Walk-in to HQ SCDF on fire safety enforcement matters
  • Please email to respective case officers (as stated on enforcement notice) or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Enforcement & Prosecution Branch
NA
10Plans Search Application
  • Please use e-payment (‘Miscellaneous Payments’) and quote ‘Search Fee’ in the ‘Reference Number’ field

(Note: Search Fee must be paid before the plans search can be processed by SCDF)

 

e-Payment (SCDF Website e-Services)
11License Fees/ Enforcement Fines
  • Please use e-payment (‘License Fees’ or ‘Fines’) and enter the reference number
12

Over the counter payments (e.g.  ARSA Permit, etc)

  • Please use e-payment (‘Miscellaneous Payments’) and quote the reference number

General Enquiries

General Enquiries / Customer Service Centre

Contact PersonTelephoneFax
-1800 286 5555-

 

Fire Investigation

Contact PersonTelephoneFax
-6848 33066848 3368

 

Career Centre

Contact PersonTelephoneFax
LTC Huang Rongsheng1800 382 00006848 3444

 

CD Heritage Gallery

Contact PersonTelephoneFax
Mr Subandi Somo6332 2996-

 

Quality Service Manager

Contact PersonTelephoneFax
AC Ng Chee Kiang1800 382 67926848 3563

Operations

Enquiries on Rescue & Fire-fighting Services

Contact PersonTelephoneFax
LTC Yap Tzyy Kae6848 33046848 3350

 

Enquiries on Emergency Medical Services

Contact PersonTelephoneFax
LTC Janice Oh6848 35616848 3566

Personnel/NSmen

Recruitment

Contact PersonTelephoneFax
LTC Huang Rongsheng1800 382 00006848 3444

 

NS Call Centre

ServiceTelephone
From Singapore1800 367 6767
From Overseas+65 6567 6767

Fire Safety Enforcement & Certification

Hotlines

ServiceTelephone
Fire Safety Hotline1800 280 0000

 

NOTE: Please refer to the respective sections for the contact persons and their telephone numbers.

 

Enforcement Matters

Fire Safety Violations

Contact PersonTelephoneFax
CPT Ong Kok Ping6848 14096848 1493
LTA Johan Bin Sabri6848 14376848 1493
LTA Sonia Chin6848 18066848 1493

 

Appealing of Fines

Contact PersonTelephoneFax
CPT Ong Kok Ping6848 14096848 1493
LTA Johan Bin Sabri6848 14376848 1493
LTA Sonia Chin6848 18066848 1493

 

Certification Matters

Temporary Change of Use (TPCU)

Contact PersonTelephone
CPT Teo Mei Tin6848 1483
WO Veerasingam6848 1481

 

Fire Safety Certificate (FSC)

Contact PersonTelephone
CPT Nur Hazwan Bin Amin6848 3776
Mr Pathori Bin Mashor6848 1496
Md Riduan Abu Bakar
6848 1458

 

Fire Certificate (FC)

Contact PersonTelephone
MAJ Md Khairul Anwar6848 3183
LTA Muhammad6848 1411
Ms Shamiah Rasmadi6848 1421

 

Amusement Rides (ARSA)

Contact PersonTelephone
MAJ Neo Jin Xiang68481449
WO Md Ajit6848 1447

Petroleum & Flammable Materials (P&FM) Licencing

P&FM Storage Licence

Contact PersonTelephone
Ms Koh Wen Xi6848 1428
Mr Ng Huanchao6848 1468

 

P&FM Transport Licence

Contact PersonTelephone
WO Mohd Razif Abdul Rahman6848 1474

 

P&FM Import Licence

Contact PersonTelephone
Ms Claire Yeo6848 1474
Mr Muhathir Bin Mohamad6848 1442

Pipeline & Earthwork Licence

Contact PersonTelephone
Mr Kelvin Wong6848 1484
Ms Richall Loh6848 1735


HTVTS / FSM / CERT / ERP / TERP

HTVTS Matters

HazMat Transport Driver Permit (HTDP) Scheme and HTVTS Tracking Device

Contact PersonTelephoneFax
MAJ Steve Koa6848 15406848 1494

 

FSM Matters

E-FSM portal/Continual Professional Development (CPD) Programme

Contact PersonTelephone
WO Ferdawati6848 1742

Termination/Appointment of Fire Safety Manager (FSM)

Contact PersonTelephone
WO Ferdawati
6848 1742

CPD Courses by Civil Defence Academy

Contact PersonTelephone
-

6794 5502

6794 5218

Fire Safety Manager (FSM) Course Application/Requirements

Contact PersonTelephone
-

6794 5502

6794 5218

 

CERT Matters

Company Emergency Response Team (CERT) Requirement / Audit / 1st Aid Course

Contact PersonTelephone
CPT Chng Chin Kiat6848 1522
LTA Teo Fa Shen6848 1451
WO Sofian Mohd Sadri6848 3562

 

ERP Matters

Submission of Emergency Response Plan (ERP)

Contact PersonTelephone
WO Sofian Mohd Sadri6848 1440

 

TERP Matters

Submission of Transport Emergency Response Plan (TERP) for approval

Contact PersonTelephoneFax
SSG Md Azali Hussin6848 14406848 1494

 

Submission of Pipeline Emergency Response Plan (PERP)

Contact PersonTelephoneFax
SSG Md Azali Hussin6848 14406848 1494

Logistics

Civil Resource

Contact PersonTelephoneFax
Mr Alroy Tan6848 36156848 3644

 

 

Public Relations / Community Matters

Media Relations

Contact PersonTelephone
LTC Tan Bang Xiang6848 1502

 

Public Education Enquiries

Contact PersonTelephone
Ms Annette Neo6848 1524

 

Fire Station Visits

Contact PersonTelephone
Ms Ainur Radiah6848 1525

 

Public Education Programmes Materials

Contact PersonTelephone
Ms Annette Neo6848 1524
Mr Edmund Cheong6848 1518

 

CD Auxiliary Unit

Contact PersonTelephone
Ms Alicia Yang6848 3411

 

Corporate Visits

Contact PersonTelephone
CPT Muhd Khalis6848 3809

 

Heritage Gallery Visits / Emergency Preparedness Centre

Contact PersonTelephone
Mr Subandi Somo6332 2997

 

1st SCDF DIV HQ

Contact PersonTelephone
LTC Chng Lip Ern6471 7427

 

2nd SCDF DIV HQ

Contact PersonTelephone
LTC Tan Jee Piau6587 8334 / 6587 8333

 

3rd SCDF DIV HQ

Contact PersonTelephone
LTC Shafi' Rafie6852 2816 / 6852 2823

 

4th SCDF DIV HQ

Contact PersonTelephone
LTC Khaisarah 6314 6913

Community Emergency Preparedness Programme (CEPP)

1st SCDF Division HQ

AddressContact PersonTelephone
3 Queensway #01-01 Singapore 149073

LTA Jasmine Lee

6471 7429

 

2nd SCDF Division HQ

AddressContact PersonTelephone
1 Tampines Industrial Ave 3 #01-01 Singapore 528777

CPT Muhd Hakim / WO Jubri Tokio

6587 8334 / 6587 8333

 

3rd SCDF Division HQ

AddressContact PersonTelephone
533 Yishun Industrial Park A #01-01 Singapore 768774CPT Amy Ling6852 2816 / 6852 2823

 

4th SCDF Division HQ

AddressContact PersonTelephone
80 Bukit Batok Road Singapore 658072LTA Sasha Ong6314 6913

 

SCDF Marine Division HQ

AddressContact PersonTelephone
19 Brani Way, Singapore 098002CPT Dan Lee Jing Ru6376 4502

 

Courses for Public

Courses Conducted at CDA

ServiceTelephoneFax
CDA

6794 5502 /

6794 5218

6794 5591

Payment and Revenue Matters

NS Payment Hotline

For matters pertaining to ORNSmen Make Up Pay (MUP)

ServiceTelephoneFax
NS Portal Hotline1800 367 67676848 1628

 

 

NSF Matters

National Service Training Institute (NSTI)

During office hours (0800hrs-1730hrs)

UnitTelephone
A (Alpha) Company Line6794 5750 / 6794 5751
B (Bravo) Company Line6794 5752 / 6794 5210
C (Charlie) Company Line6794 5754 / 6794 5210
D (Delta) Company Line6794 5305 / 6794 5215