Hotlines
  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

  • Fire Hazard Reporting

    1800 280 0000

  • General Enquiries

    1800 286 5555

  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

Operating Hours of Customer Service Centre

Mondays - Thurdays:8.30am - 6.00pm
Fridays:8.30am - 5.30pm

 

We aim to serve you promptly and to the best of our ability. Peak periods are from 2.00pm to 5.00pm daily and we seek your patience as waiting time may be 30 minutes or longer.

 

To reduce waiting time, you may wish to access the available online services here or our Self-Help terminals at the Customer Service Centre.

 

General Waiting Time

  1. Calls – Calls will be answered within 10 mins.
  2. General Email Enquiries – We will provide an interim reply within 1 working day to acknowledge your queries/feedback. For straight forward cases, we will provide a full reply within 3 working days. For more complicated cases, a full reply can take up to 10 working days.


General Enquiries

General Enquiries / Customer Service Centre

Contact PersonTelephoneFax
-1800 286 5555-

 

Plans Submission & Plans Audit

Contact PersonTelephoneFax
Duty Officer6848 1729-

 

Fire Investigation

Contact PersonTelephoneFax
-6848 33066848 3368

 

CD Shelter

Contact PersonTelephoneFax
Duty Officer6848 1488-

 

Plans Search

Contact PersonTelephoneFax
Duty Officer6848 1441-

 

Career Centre

Contact PersonTelephoneFax
LTC Wong Kwok Ken1800 382 00006848 3444

 

CD Heritage Gallery

Contact PersonTelephoneFax
Mr Subandi Somo6332 2996-

 

Quality Service Manager

Contact PersonTelephoneFax
COL Ng Chee Kiang1800 382 67926848 3563

Operations

Enquiries on Rescue & Fire-fighting Services

Contact PersonTelephoneFax
LTC Ong Yu Leong6848 33046848 3350

 

Enquiries on Emergency Medical Services

Contact PersonTelephoneFax
MAJ Janice Oh6848 35536848 3566

Personnel/NSmen

Recruitment

Contact PersonTelephoneFax
LTC Wong Kwok Ken1800 382 00006848 3444

 

NS Call Centre

ServiceTelephoneFax
From Singapore1800 367 6767-
From Overseas+65 6567 6767-

Fire Safety Licensing / Enforcement / Certification

Hotlines

ServiceTelephoneFax
Fire Safety Hotline1800 280 00006848 1494
TP / TFP / FSC Hotline6848 1439-
Fire Certificate / Amusement Rides Hotline6848 1439-

 

Licensing Matters

Petroleum & Flammable Materials (P&FM) - Pipeline
Contact PersonTelephoneFax
Mr Kelvin Wong6848 14846848 1494
Ms Claire Yeo6848 17356848 1494
Petroleum & Flammable Materials (P&FM) - Import
Contact PersonTelephoneFax
Mr K Mahaintharan6848 14296848 1494
Ms Claire Yeo6848 17356848 1494
Petroleum & Flammable Materials (P&FM) - Transport
Contact PersonTelephoneFax
Mr K Mahaintharan6848 14296848 1494
SSG Md Zali Ahmad6848 14656848 1494
Petroleum & Flammable Materials (P&FM) - Storage
Contact PersonTelephoneFax
CPT Md Faizal Mazlan6848 14956848 1494
Mr Muhathir Mohamad6848 14426848 1494

 

Enforcement Matters

Fire Safety Violations
Contact PersonTelephoneFax
CPT Kang Kim Long6848 14376848 1494
LTA Ong Kok Ping6848 14096848 1494
CPT Cheong Wei Ming6848 18066848 1494
Appealing of Fines
Contact PersonTelephoneFax
CPT Kang Kim Long6848 14376848 1494
LTA Ong Kok Ping6848 14096848 1494
CPT Cheong Wei Ming6848 18066848 1494

 

Certification Matters

Temporary Change of Use (TPCU
Contact PersonTelephoneFax
WO Md Ajit Hussin6848 1447-
SSG Lim Hock Guan6848 1436-
Fire Safety Certificate (FSC)
Contact PersonTelephoneFax
CPT Nur Hazwan Bin Amin6848 3776-
Mr Pathori Bin Mashor6848 1496-
Mr Hafiz Bin Aspin6848 1427-
Fire Certificate (FC)
Contact PersonTelephoneFax
MAJ Koh Swee Lian6848 1459-
LTA Lim Chen Yen6848 1411-
Mr Chay Chong Seng6848 1451-
Ms Shamiah Rasmadi6848 1421-
Amusement Rides (ARSA)
Contact PersonTelephoneFax
CPT Md Khairul Anwar6848 3183-
SGT Harry Nizar6848 1426-

HTVTS / FSM / CERT / ERP / TERP

HTVTS Matters

Hazardous Materials Transport Driver Permit (HTDP) Scheme and Tracking Device
Contact PersonTelephoneFax
MAJ Steve Koa6848 15406848 1494

 

FSM Matters

E-FSM portal/Continual Professional Development (CPD) Programme
Contact PersonTelephoneFax
CPT Jason Soh6848 33266848 1494
WO1 Sudiran Riswan6848 35596848 1494
SSG Md Azali Hussin6848 14406848 1494
Termination/Appointment of Fire Safety Manager (FSM)
Contact PersonTelephoneFax
WO1 Sudiran Riswan6848 35596848 1494
CPD Courses by Civil Defence Academy
Contact PersonTelephoneFax
-

6794 5502

6794 5606

-
Fire Safety Manager (FSM) Course Application/Requirements
Contact PersonTelephoneFax
-

6794 5502

6794 5606

-

 

CERT Matters

Evacuation Planning Procedures
Contact PersonTelephoneFax
MAJ Syed Alhadi6848 15346848 1494
Emergency Response Plan (ERP) Planning
Contact PersonTelephoneFax
MAJ Syed Alhadi6848 15346848 1494
Company Emergency Response Team (CERT) Requirement / Audit / 1st Aid Course
Contact PersonTelephoneFax
LTA Chng Chin Kiat6848 15226848 1494
WO2 Zulkafli Md Zain6848 3562-

 

ERP Matters

Submission of Emergency Response Plan (ERP)
Contact PersonTelephoneFax
WO2 Zulkafli Md Zain6848 35626848 1494
SSG Jumilah6848 32596848 1494

 

TERP Matters

Submission of Transport Emergency Response Plan (TERP) for approval
Contact PersonTelephoneFax
SSG Md Azali Hussin6848 14406848 1494

Logistics

Civil Resource

Contact PersonTelephoneFax
Mr Alroy Tan6848 36156848 3644

 

Tenders

Contact PersonTelephoneFax
Ms Eileen Binti Kairuman6848 36326848 3644

Public Relations / Community Matters

Media Relations

Contact PersonTelephoneFax
COL Leslie Williams6848 15026289 4401

 

Public Education Enquiries

Contact PersonTelephoneFax
Ms Haziratul Hamidah6848 15246289 4401

 

Fire Station Visits

Contact PersonTelephoneFax
Mr Md Sharife6848 15256289 4401

 

Public Education Programmes Materials

Contact PersonTelephoneFax
Ms Haziratul Hamidah6848 15246289 4401
Ms Tan Jia Ling6848 15186289 4401

 

CD Auxiliary Unit

Contact PersonTelephoneFax
Mr Ian Ng6848 3411-

 

Corporate Visits

Contact PersonTelephoneFax
CPT Muhd Khalis6848 3809-

 

Heritage Gallery Visits / Emergency Preparedness Centre

Contact PersonTelephoneFax
Mr Subandi Somo6332 2997-

 

1st SCDF DIV HQ

Contact PersonTelephoneFax
MAJ Yap Soon Huat6471 7427-

 

2nd SCDF DIV HQ

Contact PersonTelephoneFax
MAJ Zul Abdullah6587 8330-

 

3rd SCDF DIV HQ

Contact PersonTelephoneFax
MAJ Jean Low6852 2820-

 

4th SCDF DIV HQ

Contact PersonTelephoneFax
LTC Abdullah6314 6912-

Community Emergency Preparedness Programme (CEPP)

1st SCDF DIV HQ

AddressContact PersonTelephone
3 Queensway #01-01 Singapore 149073LTA Hassan Bachek6471 7429

 

2nd SCDF DIV HQ

AddressContact PersonTelephone
1 Tampines Industrial Ave 3 #01-01 Singapore 528777CPT Abraham John6587 8332

 

3rd SCDF DIV HQ

AddressContact PersonTelephone
533 Yishun Industrial Park A #01-01 Singapore 768774SSG Mohd Safaie / CPT Amy Ling6852 2816

 

4th SCDF DIV HQ

AddressContact PersonTelephone
80 Bukit Batok Road Singapore 658072

LTA (NSF) Jacob So Tze Kit

 

Jacob_SO@scdf.gov.sg

6314 6913

 

Courses for Public

Courses Conducted at CDA

ServiceTelephoneFax
CDA6794 56066794 5591

Payment and Revenue Matters

NS Payment Hotline

For matters pertaining to ORNSmen Make Up Pay (MUP
ServiceTelephoneFax
NS Portal Hotline1800 367 67676848 1628

 

Revenue Matters

For matters pertaining to payments to SCDF
ServiceTelephoneFax
SCDF Revenue6848 16186848 1628

NSF Matters

National Service Training Institute (NSTI)

During office hours (0800hrs-1730hrs)
UnitTelephone
A (Alpha) Company Line6794 5750, 6794 5751
B (Bravo) Company Line6794 5752, 6794 5753
C (Charlie) Company Line6794 5754, 6794 5755
D (Delta) Company Line6794 5305, 6794 5306
After Office Hours / Weekend
UnitTelephone
Duty Officer's Office6794 5723, 6794 5724