1

Our website is currently undergoing maintenance. Some website functions may be temporarily affected. We apologize for any inconvenience caused.

Livery-Line
1

Our website is currently undergoing maintenance. Some website functions may be temporarily affected. We apologize for any inconvenience caused.

Toggle mobile search barToggle mobile menuLivery-Line
Hotlines
  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

  • Fire Hazard Reporting

    1800 280 0000

  • General Enquiries

    1800 286 5555

  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

 

Operating Hours of Customer Service Centre
Mon - Thu  : 8.30am - 6pm
Fri             : 8.30am - 5.30pm

 

General Waiting Time
1) Calls – Calls will be answered within 10 mins.
2) Counter – Expected waiting time will be between 15-60 mins (Peak)
3) General Email Enquiries – We will provide an interim reply within 1 working day to acknowledge your queries/feedback. For straight forward cases, we will provide a full reply within 3 working days. For more complicated cases, a full reply can take up to 10 working days.

 

ServiceContact PersonTelephoneFax
General Enquiries / Customer Service Centre-1800 286 5555-
Fire Codes Clarification---
Plans Submission & Plans Audit-6848 1729
(Duty Officer)
-
Fire Investigation-6848 33066848 3368
CD Shelter-6848 1488
(Duty Officer)
-
Plans Search-6848 1441
(Duty Officer)
-
Career CentreLTC Wong Kwok Ken1800 382 00006848 3444
CD Heritage GalleryMr Subandi Somo6332 2996-
Quality Service ManagerCOL Ng Chee Kiang1800 382 67926848 3563

Operations

ServiceContact PersonTelephoneFax
Enquiries on Rescue & Fire-fighting ServicesLTC Ong Yu Leong6848 33046848 3350
Enquiries on Emergency Medical ServicesMAJ Janice Oh6848 35536848 3566

Personnel/NSmen

ServiceContact PersonTelephoneFax
RecruitmentLTC Wong Kwok Ken1800 382 00006848 3444
NS Call Centre (if you are calling from Singapore)-1800 367 6767-
NS Call Centre (if you are calling from overseas-+65 65676767-

Fire Safety Licensing / Enforcement / Certification / HTVTS / FSM / CERT / ERP / TERP

ServiceContact PersonTelephoneFax
Report on Fire Safety Hotline-1800 280 00006848 1494
Licensing Matters
Petroleum & Flammable Materials (P&FM) - Pipeline

Mr Kelvin Wong

Ms Claire Yeo

68481484

68481735

6848 1494

Petroleum & Flammable Materials (P&FM) - Import

Mr K Mahaintharan

Ms Claire Yeo

68481429

68481735

6848 1494

Petroleum & Flammable Materials (P&FM) - Transport

Mr K Mahaintharan

SSG Md Zali Ahmad

68481429

68481465

6848 1494

Petroleum & Flammable Materials (P&FM) - Storage

CPT Md Faizal Mazlan

Mr Muhathir Mohamad

68481495

68481442

6848 1494

Enforcement Matters
Fire Safety Violations

CPT Kang Kim Long

LTA Ong Kok Ping

CPT Cheong Wei Ming

68481437

68481409

68481806

6848 1494

Appealing of fines

CPT Kang Kim Long

LTA Ong Kok Ping

CPT Cheong Wei Ming

68481437

68481409

68481806

6848 1494

Certification Matters
TP/TFP/FSC Hotline6848 14396848 1492
Temporary PermitCPT Effendi6848 1483
Temporary Fire Permit/Fire Safety Safety CertificateMr Hafiz Bin Aspin68481427
Mr Matthew Lee68481263
MAJ Ang Oon Chye68481420
Fire Certificate/Amusement Rides Hotline68483258
Fire Certificate - Public BuildingsTSO Ms Shamiah68481421
Fire Certificate - Industrial & Residential BuildingsTSO Mr Chay Chong Seng68481451
MAJ Koh Swee Lian68481459
Amusement Rides InspectionMAJ Lim Lam Kwang68481471
HTVTS Matters
Hazardous Materials Transport Driver Permit (HTDP) Scheme and
Tracking Device
MAJ Steve Koa684815406848 1494
FSM Matters
E-FSM portal/Continual Professional Development (CPD) Programme

LTA Jason Soh

WO2 Sudiran Riswan

SGT Md Azali Hussin

68483326

68483559

68481440

Termination/Appointment of  Fire Safety Manager (FSM)WO2 Sudiran Riswan684835596848 1494
CPD Courses by Civil Defence Academy-

67945502

67945606

Fire Safety Manager (FSM) Course Application/Requirements-

67945502

67945606

CERT Matters
Evacuation Planning ProceduresCPT Chu Yiu Tak684815226848 1494
Emergency Response Plan (ERP) PlanningCPT Chu Yiu Tak684815226848 1494
Company Emergency Response Team (CERT) Requirement / Audit / 1st Aid Course

CPT Chu Yiu Tak

WO1 Tan Soo Keat

WO1 Zulkafli Md Zain

68481522

68483347

6848 3562

6848 1494

ERP Matters
Submission of Emergency Response Plan (ERP)

WO1 Zulkafli Md Zain

SSG Jumilah

68483562

68483259

6848 1494

TERP Matters
Submission of Transport Emergency Response Plan (TERP) for approvalSGT Md Azali Hussin684814406848 1494

Logistics

ServiceContact PersonTelephoneFax
Civil ResourceMr Alroy Tan6848 36156848 3644
TendersMs Eileen Binti Kairuman6848 36326848 3644

Public Relations / Community Matters

ServiceContact PersonTelephoneFax
Media RelationsLTC Leslie Williams

6848 1502

6289 4401
Public Education EnquiriesMs Haziratul Hamidah6848 15246289 4401
Fire Station VisitsMs Jolin Wu6848 15256289 4401
Public Education Programmes MaterialsMs Jolin Wu6848 15256289 4401
CD Auxiliary UnitMr Ian Ng6848 3411-
Corporate VisitsCPT Illyas6848 3809-
Heritage Gallery Visits / Emergency Preparedness CentreMr Subandi Somo6332 2997-
1st SCDF DIV HQMAJ Yap Soon Huat6471 7427-
2nd SCDF DIV HQCPT Lee Chui Leng6587 8333-
3rd SCDF DIV HQMAJ Jean Low6852 2820-
4th SCDF DIV HQMAJ Chia Peng Peng6314 6912-
Community Emergency Preparedness Programme (CEPP)
UnitContact PersonTelephoneAddress
1st SCDF DIV HQLTA Hassan Bachek6471 74293 Queensway #01-01 Singapore 149073
2nd SCDF DIV HQCPT Abraham JOHN6587 83321 Tampines Industrial Ave 3 #01-01 Singapore 528777
3rd SCDF DIV HQCPT Koh Zhi Kai6852 2816533 Yishun Industrial Park A #01-01 Singapore 768774
4th SCDF DIV HQCPT Humphrey Chai6314 691380 Bukit Batok Road Singapore 658072

Courses for Public

ServiceTelephoneFax
Courses Conducted at CDA6794 56066794 5591

Payment Matters

ServiceTelephoneFax
General Payment Matters

6848 1618

6848 1628

NSF Matters

UnitTelephone
National Service Training Institute (NSTI) During office hours (0800hrs – 1730hrs)
A (Alpha) Company Line6794 5750, 6794 5751
B (Bravo) Company Line6794 5752, 6794 5753
C (Charlie) Company Line6794 5754, 6794 5755
D (Delta) Company Line :6794 5305, 6794 5306
After Office Hours / Weekends
Duty Officer’s Office6794 5723, 6794 5724