sg-crest
standard-banner
Hotlines
  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

  • Fire Hazard Reporting

    1800 280 0000

  • General Enquiries

    1800 286 5555

  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

Operating Hours of Customer Service Centre

 

Mondays to Fridays:8.30am - 4.30pm

 

We encourage all customers to transact with us electronically.

 

With effect from 25 February 2022, Fire Safety and Shelter Consultation services will be conducted virtually by default. If required, face-to-face consultation will be available only by appointment. Each face-to-face consultation is limited to 4 visitors. To make a consultation appointment, please email our Customer Service Officer at SCDF_CSC@scdf.gov.sg.

 

The following processes will be implemented with effect from 6 April 2020 until further notice:

S/NServiceProcessPayment
1Fire Safety Plans Submission
  • e-CORENET
e-Payment (SCDF Website e-Services)
2Fire Safety Waiver Application
3CD Shelter Waiver Application
  • e-CORENET
NA
4Performance-Based Plans Submission [Only for Fire Safety Engineering Design Brief (FEDB) plans submitted by Fire Safety Engineers (FSE) who do not have e-CORENET account]
  • Please email the completed FEDB plan submission form and submit the FEDB report (In pdf format, total email size to be less than 20 MB) SCDF_CSC@scdf.gov.sg>

(Note: Indicate the words "[FEDB submission by ]" and then followed by Project Title in the email subject)
NA
5Fire Safety/CD Shelter Consultation Request (Qualified Persons)
  • e-CORENET
NA
6Fire Safety/CD Shelter Consultation Request (Non-Qualified Persons: e.g. Owners) - Walk-in to HQ SCDFNA
7

Consultation Request (Qualified Persons, Registered Inspectors, Owners and others) - Walk-in to HQ SCDF on matters relating to:

 

  • Fire Certificate
  • Temporary Fire Permit
  • Fire Safety Certificate
  • Temporary Change of Use Permit
  • Amusement Rides Safety Act (ARSA)
  • Emergency Response Plan
  • Fire Safety Manager

  • Please email to respective processing officers or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Certification Branch
NA
8

Consultation Request (Owner, QPs, RIs and others) - Walk-in to HQ SCDF on matters relating to :

 

  • Petroleum and Flammable Material (P&FM) Storage License
  • P&FM Transport License
  • P&FM Import License
  • P&FM Pipeline License 
  • Please email to respective processing officers or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Licensing Branch
NA
9Consultation Request (Owner, Occupier and others) - Walk-in to HQ SCDF on fire safety enforcement matters
  • Please email to respective case officers (as stated on enforcement notice) or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Enforcement & Prosecution Branch
NA
10Plans Search Application
  • Please use e-payment (‘Miscellaneous Payments’) and quote ‘Search Fee’ in the ‘Reference Number’ field

(Note: Search Fee must be paid before the plans search can be processed by SCDF)

 

e-Payment (SCDF Website e-Services)
11License Fees/ Enforcement Fines
  • Please use e-payment (‘License Fees’ or ‘Fines’) and enter the reference number
12

Over the counter payments (e.g.  ARSA Permit, etc)

  • Please use e-payment (‘Miscellaneous Payments’) and quote the reference number

General Enquiries

General Enquiries / Customer Service Centre

Contact PersonTelephoneFax
-1800 286 5555-

 

Fire Investigation

Contact PersonTelephoneFax
-6848 33066848 3368

 

CD Shelter

Contact PersonTelephoneFax
Duty Officer6848 1488-

 

Plans Search

Contact PersonTelephoneFax
Duty Officer6848 1441-

 

Career Centre

Contact PersonTelephoneFax
LTC Huang Rongsheng1800 382 00006848 3444

 

CD Heritage Gallery

Contact PersonTelephoneFax
Mr Subandi Somo6332 2996-

 

Quality Service Manager

Contact PersonTelephoneFax
AC Ng Chee Kiang1800 382 67926848 3563

Operations

Enquiries on Rescue & Fire-fighting Services

Contact PersonTelephoneFax
LTC Yap Tzyy Kae6848 33046848 3350

 

Enquiries on Emergency Medical Services

Contact PersonTelephoneFax
LTC Janice Oh6848 35536848 3566

Personnel/NSmen

Recruitment

Contact Person Telephone Fax
LTC Huang Rongsheng 1800 382 0000 6848 3444

 

NS Call Centre

Service Telephone Fax
From Singapore 1800 367 6767 -
From Overseas +65 6567 6767 -

Fire Safety Enforcement & Certification

Hotlines

ServiceTelephoneFax
Fire Safety Hotline1800 280 00006848 1494

 

NOTE: Please refer to the respective sections for the contact persons and their telephone numbers.

 

Enforcement Matters

Fire Safety Violations

Contact PersonTelephoneFax
CPT Ong Kok Ping6848 14096848 1493
LTA Johan Bin Sabri6848 14376848 1493
LTA Sonia Chin6848 18066848 1493

 

Appealing of Fines

Contact PersonTelephoneFax
CPT Ong Kok Ping6848 14096848 1493
LTA Johan Bin Sabri6848 14376848 1493
LTA Sonia Chin6848 18066848 1493

 

Certification Matters

Temporary Change of Use (TPCU)

Contact PersonTelephoneFax
CPT Teo Mei Tin6848 1483-
WO Veerasingam6848 1481-

 

Fire Safety Certificate (FSC)

Contact PersonTelephoneFax
CPT Nur Hazwan Bin Amin6848 3776-
Mr Pathori Bin Mashor6848 1496-
Mr Hafiz Bin Aspin6848 1427-

 

Fire Certificate (FC)

Contact PersonTelephoneFax
MAJ Md Khairul Anwar6848 3183-
LTA Muhammad6848 1411-
Ms Shamiah Rasmadi6848 1421-

 

Amusement Rides (ARSA)

Contact PersonTelephoneFax
MAJ Neo Jin Xiang68481449-
WO Md Ajit6848 1447-

Petroleum & Flammable Materials (P&FM) Licencing

P&FM Storage Licence

Contact PersonTelephone
Ms Koh Wen Xi6848 1428
Mr Ng Huanchao6848 1468

 

P&FM Transport Licence

Contact PersonTelephone
WO Mohd Razif Abdul Rahman6848 1474
Mr Muhd Nasir Hashim6848 1468

 

P&FM Import Licence

Contact PersonTelephone
Mr Muhathir Mohamad6848 1442
Mr Muhd Nasir Hashim6848 1468

Pipeline & Earthwork Licence

Contact PersonTelephone
Mr Kelvin Wong6848 1484
Ms Richall Loh6848 1735


HTVTS / FSM / CERT / ERP / TERP

HTVTS Matters

Hazardous Materials Transport Driver Permit (HTDP) Scheme and Tracking Device

Contact PersonTelephoneFax
MAJ Steve Koa6848 15406848 1494

 

FSM Matters

E-FSM portal/Continual Professional Development (CPD) Programme

Contact PersonTelephoneFax
SGT Wee Xing Jie6848 3559-

Termination/Appointment of Fire Safety Manager (FSM)

Contact PersonTelephoneFax
SGT Wee Xing Jie6848 3559-

CPD Courses by Civil Defence Academy

Contact PersonTelephoneFax
-

6794 5502

6794 5606

-

Fire Safety Manager (FSM) Course Application/Requirements

Contact PersonTelephoneFax
-

6794 5502

6794 5606

-

 

CERT Matters

Company Emergency Response Team (CERT) Requirement / Audit / 1st Aid Course

Contact PersonTelephoneFax
CPT Chng Chin Kiat6848 1522-
LTA Teo Fa Shen6848 1451-
WO Sofian Mohd Sadri6848 3562-

 

ERP Matters

Submission of Emergency Response Plan (ERP)

Contact PersonTelephoneFax
WO Sofian Mohd Sadri6848 3562-
WO Jumilah Julie6848 3259-

 

TERP Matters

Submission of Transport Emergency Response Plan (TERP) for approval

Contact PersonTelephoneFax
SSG Md Azali Hussin6848 14406848 1494

Logistics

Civil Resource

Contact PersonTelephoneFax
Mr Alroy Tan6848 36156848 3644

 

Tenders

Contact PersonTelephoneFax
Ms Eileen Binti Kairuman6848 36326848 3644

Public Relations / Community Matters

Media Relations

Contact PersonTelephoneFax
LTC Tan Bang Xiang6848 15026289 4401

 

Public Education Enquiries

Contact PersonTelephoneFax
Ms Annette Neo6848 15246289 4401

 

Fire Station Visits

Contact PersonTelephoneFax
Mr Md Sharife6848 15256289 4401

 

Public Education Programmes Materials

Contact PersonTelephoneFax
Ms Annette Neo6848 15246289 4401
Mr Edmund Cheong6848 15186289 4401

 

CD Auxiliary Unit

Contact PersonTelephoneFax
Mr Ian Ng6848 3411-

 

Corporate Visits

Contact PersonTelephoneFax
CPT Muhd Khalis6848 3809-

 

Heritage Gallery Visits / Emergency Preparedness Centre

Contact PersonTelephoneFax
Mr Subandi Somo6332 2997-

 

1st SCDF DIV HQ

Contact PersonTelephoneFax
LTC Chng Lip Ern6471 7427-

 

2nd SCDF DIV HQ

Contact PersonTelephoneFax
LTC Tan Jee Piau6587 8330-

 

3rd SCDF DIV HQ

Contact PersonTelephoneFax
MAJ Jean Low & MAJ Shafi' Rafie6852 2820-

 

4th SCDF DIV HQ

Contact PersonTelephoneFax
LTC Abdullah6314 6912-

Community Emergency Preparedness Programme (CEPP)

1st SCDF Division HQ

AddressContact PersonTelephone
3 Queensway #01-01 Singapore 149073

LTA Jasmine Lee

6471 7429

 

2nd SCDF Division HQ

AddressContact PersonTelephone
1 Tampines Industrial Ave 3 #01-01 Singapore 528777

CPT Muhd Hakim / WO Jubri Tokio

6587 8334

 

3rd SCDF Division HQ

AddressContact PersonTelephone
533 Yishun Industrial Park A #01-01 Singapore 768774CPT Amy Ling6852 2816

 

4th SCDF Division HQ

AddressContact PersonTelephone
80 Bukit Batok Road Singapore 658072LTA Marconi Wong6314 6913

 

SCDF Marine Division HQ

AddressContact PersonTelephone
19 Brani Way, Singapore 098002CPT Dan Lee Jing Ru6376 4502

 

Courses for Public

Courses Conducted at CDA

ServiceTelephoneFax
CDA6794 56066794 5591

Payment and Revenue Matters

NS Payment Hotline

For matters pertaining to ORNSmen Make Up Pay (MUP)

ServiceTelephoneFax
NS Portal Hotline1800 367 67676848 1628

 

Revenue Matters

For matters pertaining to payments to SCDF

ServiceTelephoneFax
SCDF Revenue1800 286 55556848 1628

NSF Matters

National Service Training Institute (NSTI)

During office hours (0800hrs-1730hrs)

UnitTelephone
A (Alpha) Company Line6794 5750 / 6794 5751
B (Bravo) Company Line6794 5752 / 6794 5753
C (Charlie) Company Line6794 5754 / 6794 5755
D (Delta) Company Line6794 5305 / 6794 5306

After Office Hours / Weekend

UnitTelephone
Duty Officer's Office6794 5723 / 6794 5724