Operating Hours of Customer Service Centre
| Mondays to Fridays: | 8.30am - 4.30pm |
We encourage all customers to transact with us electronically.
With effect from 25 February 2022, Fire Safety and Shelter Consultation services will be conducted virtually by default. If required, face-to-face consultation will be available only by appointment. Each face-to-face consultation is limited to 4 visitors. To make a consultation appointment, please email our Customer Service Officer at SCDF_CSC@scdf.gov.sg.
The following processes will be implemented with effect from 6 April 2020 until further notice:
| S/N | Service | Process | Payment |
| 1 | Fire Safety Plans Submission | | e-Payment (SCDF Website e-Services) |
| 2 | Fire Safety Waiver Application |
| 3 | CD Shelter Waiver Application | | NA |
| 4 | Performance-Based Plans Submission [Only for Fire Safety Engineering Design Brief (FEDB) plans submitted by Fire Safety Engineers (FSE) who do not have e-CORENET account] | - Please email the completed FEDB plan submission form and submit the FEDB report (In pdf format, total email size to be less than 20 MB) SCDF_CSC@scdf.gov.sg>
(Note: Indicate the words "[FEDB submission by
]" and then followed by Project Title in the email subject)
| NA |
| 5 | Fire Safety/CD Shelter Consultation Request (Qualified Persons) | | NA |
| 6 | Fire Safety/CD Shelter Consultation Request (Non-Qualified Persons: e.g. Owners) - Walk-in to HQ SCDF | | NA |
| 7 | Consultation Request (Qualified Persons, Registered Inspectors, Owners and others) - Walk-in to HQ SCDF on matters relating to: - Fire Certificate
- Temporary Fire Permit
- Fire Safety Certificate
- Temporary Change of Use Permit
- Amusement Rides Safety Act (ARSA)
- Emergency Response Plan
- Fire Safety Manager
| - Please email to respective processing officers or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Certification Branch
| NA |
| 8 | Consultation Request (Owner, QPs, RIs and others) - Walk-in to HQ SCDF on matters relating to : - Petroleum and Flammable Material (P&FM) Storage License
- P&FM Transport License
- P&FM Import License
- P&FM Pipeline License
| - Please email to respective processing officers or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Licensing Branch
| NA |
| 9 | Consultation Request (Owner, Occupier and others) - Walk-in to HQ SCDF on fire safety enforcement matters | - Please email to respective case officers (as stated on enforcement notice) or email to: SCDF_CSC@scdf.gov.sg for the enquiry to be diverted to Enforcement & Prosecution
Branch
| NA |
| 10 | Plans Search Application | - Please use e-payment (‘Miscellaneous Payments’) and quote ‘Search Fee’ in the ‘Reference Number’ field
(Note: Search Fee must be paid before the plans search can be processed by SCDF) | e-Payment (SCDF Website e-Services) |
| 11 | License Fees/ Enforcement Fines | - Please use e-payment (‘License Fees’ or ‘Fines’) and enter the reference number
|
| 12 | Over the counter payments (e.g. ARSA Permit, etc) | - Please use e-payment (‘Miscellaneous Payments’) and quote the reference number
|
General Enquiries
General Enquiries / Customer Service Centre
| Contact Person | Telephone | Fax |
|---|
| - | 1800 286 5555 | - |
Fire Investigation
| Contact Person | Telephone | Fax |
|---|
| - | 6848 3306 | 6848 3368 |
Career Centre
| Contact Person | Telephone | Fax |
|---|
| LTC Huang Rongsheng | 1800 382 0000 | 6848 3444 |
CD Heritage Gallery
| Contact Person | Telephone | Fax |
|---|
| Mr Subandi Somo | 6332 2996 | - |
Quality Service Manager
| Contact Person | Telephone | Fax |
|---|
| AC Ng Chee Kiang | 1800 382 6792 | 6848 3563 |
Operations
Enquiries on Rescue & Fire-fighting Services
| Contact Person | Telephone | Fax |
|---|
| LTC Yap Tzyy Kae | 6848 3304 | 6848 3350 |
Enquiries on Emergency Medical Services
| Contact Person | Telephone | Fax |
|---|
| LTC Janice Oh | 6848 3561 | 6848 3566 |
Personnel/NSmen
Recruitment
| Contact Person | Telephone | Fax |
|---|
| LTC Huang Rongsheng | 1800 382 0000 | 6848 3444 |
NS Call Centre
| Service | Telephone |
|---|
| From Singapore | 1800 367 6767 |
| From Overseas | +65 6567 6767 |
Fire Safety Enforcement & Certification
Hotlines
| Service | Telephone | Fax |
|---|
| Fire Safety Hotline | 1800 280 0000 | 6848 1494 |
NOTE: Please refer to the respective sections for the contact persons and their telephone numbers.
Enforcement Matters
Fire Safety Violations
| Contact Person | Telephone | Fax |
|---|
| CPT Ong Kok Ping | 6848 1409 | 6848 1493 |
| LTA Johan Bin Sabri | 6848 1437 | 6848 1493 |
| LTA Sonia Chin | 6848 1806 | 6848 1493 |
Appealing of Fines
| Contact Person | Telephone | Fax |
|---|
| CPT Ong Kok Ping | 6848 1409 | 6848 1493 |
| LTA Johan Bin Sabri | 6848 1437 | 6848 1493 |
| LTA Sonia Chin | 6848 1806 | 6848 1493 |
Certification Matters
Temporary Change of Use (TPCU)
| Contact Person | Telephone |
|---|
| CPT Teo Mei Tin | 6848 1483 |
| WO Veerasingam | 6848 1481 |
Fire Safety Certificate (FSC)
| Contact Person | Telephone |
|---|
| CPT Nur Hazwan Bin Amin | 6848 3776 |
| Mr Pathori Bin Mashor | 6848 1496 |
Md Riduan Abu Bakar
| 6848 1458 |
Fire Certificate (FC)
| Contact Person | Telephone |
|---|
| MAJ Md Khairul Anwar | 6848 3183 |
| LTA Muhammad | 6848 1411 |
| Ms Shamiah Rasmadi | 6848 1421 |
Amusement Rides (ARSA)
| Contact Person | Telephone |
|---|
| MAJ Neo Jin Xiang | 68481449 |
| WO Md Ajit | 6848 1447 |
Petroleum & Flammable Materials (P&FM) Licencing
P&FM Storage Licence
| Contact Person | Telephone |
|---|
| Ms Koh Wen Xi | 6848 1428 |
| Mr Ng Huanchao | 6848 1468 |
P&FM Transport Licence
| Contact Person | Telephone |
|---|
| WO Mohd Razif Abdul Rahman | 6848 1474 |
P&FM Import Licence
| Contact Person | Telephone |
|---|
| Mr Muhathir Mohamad | 6848 1474 |
| Mr Muhd Nasir Hashim | 6848 1442 |
Pipeline & Earthwork Licence
| Contact Person | Telephone |
|---|
| Mr Kelvin Wong | 6848 1484 |
| Ms Richall Loh | 6848 1735 |
HTVTS / FSM / CERT / ERP / TERP
HTVTS Matters
HazMat Transport Driver Permit (HTDP) Scheme and HTVTS Tracking Device
| Contact Person | Telephone | Fax |
|---|
| MAJ Steve Koa | 6848 1540 | 6848 1494 |
FSM Matters
E-FSM portal/Continual Professional Development (CPD) Programme
| Contact Person | Telephone |
|---|
| SGT Wee Xing Jie | 6848 3559 |
Termination/Appointment of Fire Safety Manager (FSM)
| Contact Person | Telephone |
|---|
| SGT Wee Xing Jie | 6848 3559 |
CPD Courses by Civil Defence Academy
| Contact Person | Telephone |
|---|
| - | 6794 5502 6794 5218 |
Fire Safety Manager (FSM) Course Application/Requirements
| Contact Person | Telephone |
|---|
| - | 6794 5502 6794 5218 |
CERT Matters
Company Emergency Response Team (CERT) Requirement / Audit / 1st Aid Course
| Contact Person | Telephone |
|---|
| CPT Chng Chin Kiat | 6848 1522 |
| LTA Teo Fa Shen | 6848 1451 |
| WO Sofian Mohd Sadri | 6848 3562 |
ERP Matters
Submission of Emergency Response Plan (ERP)
| Contact Person | Telephone |
|---|
| WO Sofian Mohd Sadri | 6848 1440 |
TERP Matters
Submission of Transport Emergency Response Plan (TERP) for approval
| Contact Person | Telephone | Fax |
|---|
| SSG Md Azali Hussin | 6848 1440 | 6848 1494 |
Submission of Pipeline Emergency Response Plan (PERP)
| Contact Person | Telephone | Fax |
|---|
| SSG Md Azali Hussin | 6848 1440 | 6848 1494 |
Logistics
Civil Resource
| Contact Person | Telephone | Fax |
|---|
| Mr Alroy Tan | 6848 3615 | 6848 3644 |
Public Relations / Community Matters
Media Relations
| Contact Person | Telephone |
|---|
| LTC Tan Bang Xiang | 6848 1502 |
Public Education Enquiries
| Contact Person | Telephone |
|---|
| Ms Annette Neo | 6848 1524 |
Fire Station Visits
| Contact Person | Telephone |
|---|
| Ms Ainur Radiah | 6848 1525 |
Public Education Programmes Materials
| Contact Person | Telephone |
|---|
| Ms Annette Neo | 6848 1524 |
| Mr Edmund Cheong | 6848 1518 |
CD Auxiliary Unit
| Contact Person | Telephone |
|---|
| Ms Alicia Yang | 6848 3411 |
Corporate Visits
| Contact Person | Telephone |
|---|
| CPT Muhd Khalis | 6848 3809 |
Heritage Gallery Visits / Emergency Preparedness Centre
| Contact Person | Telephone |
|---|
| Mr Subandi Somo | 6332 2997 |
1st SCDF DIV HQ
| Contact Person | Telephone |
|---|
| LTC Chng Lip Ern | 6471 7427 |
2nd SCDF DIV HQ
| Contact Person | Telephone |
|---|
| LTC Tan Jee Piau | 6587 8334 / 6587 8333 |
3rd SCDF DIV HQ
| Contact Person | Telephone |
|---|
| LTC Shafi' Rafie | 6852 2816 / 6852 2823 |
4th SCDF DIV HQ
| Contact Person | Telephone |
|---|
| LTC Khaisarah | 6314 6913 |
Community Emergency Preparedness Programme (CEPP)
1st SCDF Division HQ
| Address | Contact Person | Telephone |
|---|
| 3 Queensway #01-01 Singapore 149073 | LTA Jasmine Lee | 6471 7429 |
2nd SCDF Division HQ
| Address | Contact Person | Telephone |
|---|
| 1 Tampines Industrial Ave 3 #01-01 Singapore 528777 | CPT Muhd Hakim / WO Jubri Tokio | 6587 8334 / 6587 8333 |
3rd SCDF Division HQ
| Address | Contact Person | Telephone |
|---|
| 533 Yishun Industrial Park A #01-01 Singapore 768774 | CPT Amy Ling | 6852 2816 / 6852 2823 |
4th SCDF Division HQ
| Address | Contact Person | Telephone |
|---|
| 80 Bukit Batok Road Singapore 658072 | LTA Sasha Ong | 6314 6913 |
SCDF Marine Division HQ
| Address | Contact Person | Telephone |
|---|
| 19 Brani Way, Singapore 098002 | CPT Dan Lee Jing Ru | 6376 4502 |
Courses for Public
Courses Conducted at CDA
| Service | Telephone | Fax |
|---|
| CDA | 6794 5502 / 6794 5218 | 6794 5591 |
Payment and Revenue Matters
NS Payment Hotline
For matters pertaining to ORNSmen Make Up Pay (MUP)
| Service | Telephone | Fax |
|---|
| NS Portal Hotline | 1800 367 6767 | 6848 1628 |
NSF Matters
National Service Training Institute (NSTI)
During office hours (0800hrs-1730hrs)
| Unit | Telephone |
|---|
| A (Alpha) Company Line | 6794 5750 / 6794 5751 |
| B (Bravo) Company Line | 6794 5752 / 6794 5210 |
| C (Charlie) Company Line | 6794 5754 / 6794 5210 |
| D (Delta) Company Line | 6794 5305 / 6794 5215 |