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Please be informed that the SCDF e-Services have moved to a new URL. Please follow the links in the e-Services page and update your bookmarks accordingly.

With effect from 30 March 2019, mySCDF app was taken offline and its functions integrated to myResponder app. Users will now have a more streamlined experience for fire hazard reporting, public education and community first response on a single platform.

Livery-Line
2

Please be informed that the SCDF e-Services have moved to a new URL. Please follow the links in the e-Services page and update your bookmarks accordingly.

With effect from 30 March 2019, mySCDF app was taken offline and its functions integrated to myResponder app. Users will now have a more streamlined experience for fire hazard reporting, public education and community first response on a single platform.

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Hotlines
  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

  • Fire Hazard Reporting

    1800 280 0000

  • General Enquiries

    1800 286 5555

  • 995

    Fire Engine/ Ambulance

  • 1777

    Non-Emergency Ambulance

The SCDF eServices have moved to a new URL. Please follow the links in the e-Services page and update your bookmarks accordingly.

 

Fire / Ambulance Reports

Due to low demand, the mode of collection via 'fax' and 'self' for the fire and ambulance reports will be discontinued. With effect from 1st May 2019, the reports would be released via email or by post only.

 

Notice: With effect from 1st July 2015, the price of the Ambulance Report has been revised to $63 while the Fire Report remains at $170.

 

Fire Report

A Fire Report is a one-page report that provides essential information about a fire incident. This report may be required for insurance claims.

 

This form will take about 5 minutes to complete.

Help


InformationDescription
OverviewA Fire Report is a one-page report that provides essential information about a fire incident. This report may be required for insurance claims
Operating HoursThe service is available 24/7.
EligibilityMembers of public affected by a fire incident.
Requirements You need to make an online payment. Three payment modes are available: GIRO, Credit/Debit Card or Internet Direct Debit.
Offline proceduresThis service is only available via the Internet.
User Guide
  1. Fill up the online form. Compulsory fields have been marked with an asterisk (*).
  2. In the Payment Service Section, select one of the available payment modes: GIRO, Credit/Debit Card or Internet Direct Debit. If you have selected GIRO payment, please enter your GIRO Reference Number registered with the SCDF.
  3. Click on the “Continue and Preview” button.
  4. At the preview page, you can see all the details which you have entered earlier on the online form. The payment mode selected and the total fees to pay for the report will also be displayed on this page.
  5. Under the Terms and Conditions Section, check on the box “I Accept the Terms and Conditions”, then click on the “Submit Application” button.
  6. At the pop-up message for confirmation to submit the application, click on the “OK” button if you wish to continue. Otherwise, click on the “Cancel” button to return to the form.
  7. If your payment mode is GIRO, after clicking on the “Submit” button, you will see an Acknowledgement Screen with a Transaction No. (Eg. FR2014111200000036) informing you that your application has been confirmed and the amount would be deducted from your GIRO account.
  8. If your payment mode is Credit Card, please click on the Credit Card logo to proceed with payment using credit card.
  9. You will come to a new web page where you will need to enter your name on credit card, card number and expiry date. Click on the "Submit" button to continue payment. Please DO NOT use the BACK or RELOAD / REFRESH browser functions or close the browser while using this payment service.
  10. If payment using credit card is successful, you will see a pop-up window message on a Transaction Notification. You can choose to print this notification message. You will also see another pop-up window message on Tax Invoice / Receipt and choose to print this invoice / receipt. An Acknowledgement screen with the Transaction Number, EP Reference Number and Payment Amount will also be displayed. This means your request for report has been confirmed and payment is made.
Contact
  • For enquiries regarding payment matters, please contact SCDF Finance Department at SCDF_revenue@scdf.gov.sg.
  • For enquiries regarding fire report application or status, please contact SCDF Fire Investigation and Forensics Unit at SCDF_FIU@scdf.gov.sg.

FAQs

What is a Fire Report?

A Fire Report is a one-page report prepared by SCDF fire investigators that provides information relating to the following:

  • Location of incident
  • Date and time of fire
  • Nature of fire
  • Method of extinguishment
  • Description of damage
  • Summary of any injury and
  • Probable cause of fire

 

This report may be required for insurance claims.

 

How to obtain and collect a copy of the Fire Report?

A Fire Report is provided only upon request and after receipt of the designated Fire Report fee. Application is done online.

 

The Fire Report would be released to the applicants via email or by post upon the completion of the investigations.

 

How to pay for the Fire Report?

When submitting your application online, there will be instructions to guide you on the application and payment.

 

Please refer to 'Note' below for more information on the available payment modes.

T & C

  • Please note that the fee is not refundable once application and payment is made during the application process.
  • You should submit only one request for the Fire Report at any one time through the Internet.
  • Additional fees paid for multiple requests at any one time may be forfeited.
  • You shall fully and accurately complete the Application Form and provide all requested information.
  • SCDF reserves the right to verify your identity and relationship to the Fire Report you have requested. We may contact you to verify such information. At our own discretion, your application may be rejected.
  • The findings and opinions in the Fire Report are based on the information available at the time of its compilation. We may revise the findings in light of further information or new evidence. 
  • The Fire Report neither determines nor implies liability of any party.
  • The Fire Report is not to be construed as professional advice for any particular purpose. Therefore, you should carefully evaluate the accuracy, completeness and relevance of the information for your purposes and should obtain appropriate professional advice relevant to your particular circumstances.

 

Ambulance Report

An Ambulance Report is a one-page report that provides essential information about an emergency incident.

 

This form will take about 5 minutes to complete.

 

Consent form for the release of Ambulance Report must be duly completed and sent to SCDF EMS Department before processing can be completed. It can be downloaded here.

Help


Information Description
OverviewAn Ambulance Report is a one-page report prepared by the SCDF Medical Department that provides essential information relating to an emergency incident.
Operating hoursThe service is available 24/7.
EligibilityMembers of public affected by an emergency incident.
Offline procedures This service is available only via the Internet
User Guide 

 

  1. Fill up the online form. Compulsory fields have been marked with an asterisk (*).
  2. In the Payment Service Section, select one of the available payment modes: GIRO, Credit/Debit Card or Internet Direct Debit. If you have selected GIRO payment, please enter your GIRO Reference Number registered with the SCDF.
  3. Click on the “Continue and Preview” button.
  4. At the preview page, you can see all the details which you have entered earlier on the online form. The payment mode selected and the total fees to pay for the report will also be displayed on this page.
  5. Under the Terms and Conditions Section, check on the box “I Accept the Terms and Conditions”, and then click on the “Submit Application” button.
  6. At the pop-up message for confirmation to submit the application, click on the “OK” button if you wish to continue. Otherwise, click on the “Cancel” button to return to the form.
  7. If your payment mode is GIRO, after clicking on the “Submit” button, you will see an Acknowledgement Screen with a Transaction No. (Eg. FR2014111200000036) informing you that your application has been confirmed and the amount would be deducted from your GIRO account.
  8. If your payment mode is Credit Card, please click on the Credit Card logo to proceed with payment using credit card.
  9. You will come to a new web page where you will need to enter your name on credit card, card number and expiry date. Click on "Submit" to continue payment. Please DO NOT use your BACK or RELOAD / REFRESH browser functions or close your browser while using this payment service.
  10. If payment using credit card is successful, you will see a pop-up window message on a Transaction Notification. You can choose to print this notification message. You will also see another pop-up window message on Tax Invoice / Receipt and choose to print this invoice / receipt. An Acknowledgement screen with the Transaction Number, EP Reference Number and Payment Amount will also be displayed. This means your request for report has been confirmed and payment is made.
  11. The report will be processed within 1 to 2 weeks upon receipt of the duly completed Consent Form.

 

 

 

ContactFor enquiries regarding payment matters, please contact SCDF Finance Department at SCDF_revenue@scdf.gov.sg.

FAQs

What is an Ambulance Report?

SCDF operates nation-wide round the clock emergency medical services to save lives during emergencies. An Ambulance Report is a one-page report prepared by the SCDF Emergency Medical Services (EMS) Department that provides information relating to the following:

  • Location of incident
  • Date and time of incident
  • Nature of incident
  • Description of incident and
  • Hospital patient was conveyed to

 

This report may be required for insurance claims.

 

How to get a copy of the Ambulance Report?

The Ambulance Report can only be applied online. You will receive the report upon our successful receipt of the ambulance report fee, and the duly completed  consent form via post to:

HQ SCDF, EMS Dept
91 Ubi Ave 4
Singapore 408827

(Attn to: AD EMS Readiness)

 

How to pay for the Ambulance Report?

When submitting your application online, there will be instructions to guide you on the application and payment.

 

Please refer to 'Note' below for more information on the available payment modes.

 

How to collect the Ambulance Report?

The Ambulance Report is usually processed within 1 to 2 weeks upon successful application and receipt of the completed consent form for release of the Ambulance Report. You may opt for any of the following means of collection when you submit the application online:

  • Receive the report by mail
  • Receive the report by e-mail

T & C

  • Please note that the fee is not refundable once application and payment is made during the application process.
  • You should submit only one request for the Ambulance Report at any one time through the Internet.
  • Additional fees paid for multiple requests at any one time may be forfeited.
  • You shall fully and accurately complete the Application Form and provide all requested information.
  • SCDF reserves the right to verify your identity and relationship to the Ambulance Report you have requested. We may contact you to verify such information. At our own discretion, your application may be rejected.
  • The findings and opinions in the Ambulance Report are based on the information available at the time of its compilation. We may revise the findings in light of further information or new evidence.
  • The Ambulance Report neither determines nor implies liability of any party.
  • The Ambulance Report is not to be construed as professional advice for any particular purpose. Therefore, you should carefully evaluate the accuracy, completeness and relevance of the information for your purposes and should obtain appropriate professional advice relevant to your particular circumstances.

 

Note:

1. Please turn off pop-up blocker or add https://eservices1.scdf.gov.sg to the list of allowed sites for receipt to be displayed.

2. The following payment modes are available:

  • Credit/Debit card
  • eNETS Internet Direct Debit
  • GIRO

Please note that for applicants with existing GIRO account with SCDF, the GIRO deduction will take 14 working days to be processed.

3. For application of Interbank GIRO account, please print the Application Form for Interbank GIRO here.

 

Complete the form and send the original copy back to the address below:

Finance Department

HQ Singapore Civil Defence Force

91 Ubi Avenue 4

Singapore 408827

Attn: Finance Officer (Revenue)

 

Please note that new GIRO application will take 21 working days to process. The outcome of the GIRO application status will be mailed to the applicant by post.

4. Please note that the fee is not refundable once application and payment is made during the application process.

5. For enquiries regarding payment matters, please contact SCDF Finance Department at SCDF_revenue@scdf.gov.sg.

Last Updated: 23 April 2019