• 995

    Fire Engine / Ambulance

  • 1777

    Non-Emergency Ambulance

  • Fire Hazard Reporting

    1800 280 0000

  • General Enquiries

    1800 286 5555

  • 995

    Fire Engine / Ambulance

  • 1777

    Non-Emergency Ambulance

Government of Singapore Privacy Statement


  1. This digital product is owned and operated by the Government of Singapore.
  2. By registering, accessing, and using any part of our myResponder digital products (i.e. the myResponder App), you consent to us collecting and using the information you provide, including your Personal Data in accordance with the terms of this Privacy Statement. This includes the information that you provide to us if you create an account using your SingPass, Facebook and/or Google account.
  3. In this Privacy Statement, the words "we", "our" and "us" refer to the Government of Singapore.
  4. If you provide us with personally identifiable data,
    • We may share necessary data with other Government agencies, so as to serve you in the most efficient and effective way, unless such sharing is prohibited by law.
    • We will NOT share your personal data with non-Government entities, except where such entities have been authorised to carry out specific Government services.
    • For your convenience, we may also display to you data you had previously supplied us or other Government Agencies. This will speed up the transaction and save you the trouble of repeating previous submissions. Should the data be out-of-date, please supply us the latest data.
  5. To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.
  6. This site may contain links to non-Government sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.

What is the information we collect?

  1. We collect your information when you register for an account, and access and use the services within our myResponder digital products. The information we collect include your address, email address, car plate number, In-Vehicle Unit (IU) number, contact details, NRIC number or business registration details (such as Unique Identification Number) if you are a business entity which we use for the sole purpose of authentication if you choose to use SingPass to login, description of issues, payment details, and location (as confirmed by you, or as derived from alternative sensing technology).
  2. We may send you marketing communications about myResponder digital products via email, and invite you to participate in our events or surveys, or otherwise communicate with you for the purpose of providing updates, provided that we do so in accordance with applicable guidelines and regulations. Further, when we collect your contact details through our participation at road shows or other organised events, we may use the information to follow-up with you regarding an event, send you information that you have requested on our myResponder digital products and, with your permission, include you on our marketing information campaigns.

How we use the information and share Personal Data?

  1. We will use the information to:
    • Fulfil the requests you make through our myResponder digital products,
    • Tailor our services within our myResponder digital products to your current location,
    • Enhance, maintain and troubleshoot our myResponder digital products,
    • Market our myResponder digital products to you, and
    • Send you surveys by email or other digital means to solicit feedback about our myResponder digital products and services.
  2. We may also disclose the information you provide, including your personal data, to other Government agencies or non-Government entities which are involved in the delivery of municipal services, including but not limited to the town councils. Where necessary, the information may also be disclosed to third party service providers which are involved in the delivery of municipal services.

Contact Us:

  1. Please contact QSM if you:
  2. have any enquiries or feedback on our data protection policies and procedures.
  3. need more information on or access to data which you have provided to us in the past.