Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For details, visit the ScamShield website.
Please be informed that Tuas Fire Station will not be hosting the weekly Saturday Fire Station Open House from 27 June to 8 August 2026. Please refer to the list of other Fire Stations that are available for visits.

1

/

2

Hero banner for Contact Us

Contact Us
SCDF HQ Location


SCDF Hotline: 1800 280 0000

SCDF Feedback Form: Submit Feedback

FAQs (AskGov): Browse or search our FAQs on AskGov

We encourage all customers to transact with us electronically. 

SCDF provides consultations on Fire Code and Shelter-related matters via email and online (i.e. CORENET). If required, face-to-face consultations are available by appointment only. Each face-to-face consultation is limited to four visitors.

To book a consultation appointment, visit the E-Services page. 

S/NServiceProcessPayment
1CD Shelter Waiver ApplicationCORENET e-Submission System 
2Fire Safety Plans SubmissionStatus Enquiry and Internet Payment Services (FISOPS)
3Fire Safety Waiver Application
4Fire Safety Engineering Design Brief (FEDB) Submission
5Plans Search Application

For payment, please use e-payment ('Miscellaneous Payments') and quote 'Search Fee' in the 'Reference Number' field.

(Note: Search Fee must be paid before the plans search can be processed.)

For matters pertaining to:
6Fire Certificate

For Fire Certificate Application, Fire Certificate Application Status or Amendment to Applicant’s contact information, please visit GoBusiness Singapore

For technical assistance, please call GoBusiness hotline at 6336 3373 or email to AskGoBiz@crimsonlogic.com.sg

For enquiries on GIRO payment and Tax Invoice, please email to fssc_billing_collections@mha.gov.sg

7Temporary Change of Use Permit

For technical assistance pertaining to GoBusiness Portal, please contact GoBusiness team at 6336 3373 or email to AskGoBiz@crimsonlogic.com.sg

8Fire Safety ViolationsPlease contact the case officer specified in the enforcement notice. 
9Fire Safety/CD Shelter Consultation Request (Qualified Persons)Book Appointment 
10Fire Safety/CD Shelter Consultation Request (Non-Qualified Persons: e.g. Owners) - Walk-in to HQ SCDF 
11License Fees / Enforcement FinesPlease use e-payment ('License Fees' or 'Fines') and enter the reference numberStatus Enquiry and Internet Payment Services (FISOPS)
12Over the counter payments (e.g.  ARSA Permit, etc)Please use e-payment ('Miscellaneous Payments') and quote the reference number
13

Plans / Documents Search and Purchase Application

Submit Application

 

General Enquiries
Emergency Medical Services
Fire Fighting & Rescue Services
Personnel
Fire Safety Matters
Petroleum and Flammable Materials Matters
Civil Defence Shelter Matters
Fire Hazard Reporting
Community Programmes
National Service Matters
Others