The SCDF has introduced the Emergency Short Messaging Service (SMS) function as part of its overall 995 emergency call taking capability. The number designated for SCDF’s Emergency SMS is 70995. This service is specially catered for people who are deaf, hard-of-hearing and speech impairment (DHS). Members of the DHS community can use a mobile phone to send an SMS to SCDF during emergencies such as a fire and/ or a medical condition requiring an SCDF emergency ambulance to convey them immediately to hospital.
How can I start using the service?
To be able to use the emergency SMS, the user must be register with any one of the two following Voluntary Welfare Organisations (VWOs): The Singapore Association for the Deaf (SADeaf) or SG Enable.
Contacting SCDF through SMS
When sending an emergency SMS to SCDF, DHS members are required to text the following information in their message:
a. Which Service is Required (Fire Engine or Ambulance);
b. Address/ Incident Location (Be descriptive, include landmarks); and
c. Nature of emergency (Fire, someone is trapped in the house, experiencing chest pains).
A typical emergency SMS message would be as follows:
For Fire:- Fire Engine. Blk 889 Tampines St 81 #[Unit Number.] or Postal Code, #[Unit Number]. My neighbour’s room is on fire.
For ambulance:- Ambulance. Blk 889 Tampines St 81, #[Unit Number] or Postal Code, #[Unit Number]. My mother has fainted.
When an emergency SMS is received from a registered DHS user, SCDF will send out an auto-reply SMS to acknowledge receipt of the message, and that SCDF officers are attending to the SMS message. A follow-up SMS will also be sent to inform that SCDF resource(s) are on the way.
Note: There are no additional charges apart from the normal Telco charges applicable to SMS.
Non-DHS users – General Public
For the general public who send the SCDF an SMS, you will receive an auto-reply SMS stating that you are not a registered user and you will be advised to call 995 to speak to our operators.