To facilitate a faster response to the patient, the 995 caller should do the following:
Identify yourself and provide a telephone number.
Provide the location and specific address or nearest prominent landmark.
Describe the patient's signs and symptoms briefly with the help of a list of guided questions e.g. male, Chinese, 67 years old, having severe chest pain since 2 minutes ago, breathless, sweating.
Hang up the telephone only after the 995 Operations Centre Specialist does so.
Send somebody to wait for the EMS crew e.g. by holding the lift if necessary, and directing the EMS crew to the patient.
Standby to assist, if required.